Customer Success Manager - Remote

Reading Digital employs 820 people across engineering hubs in Reading and three other locations, building ERP software for mid-market manufacturers.

Looking for a Customer Success Manager - Remote who wants to stay somewhere for a while. Success in this role is measured on gross retention, product adoption and account health scores. Our team is spread across 11 countries. Headquarters is in Reading. This is a long-term contractor role, paid monthly in USD. Core hours are 10:00 AM to 4:00 PM UK time. You will need a reliable internet connection and a quiet place to work.

What you'll do

• Flag expansion opportunities to the account executive or account manager
• Run quarterly business reviews with customer stakeholders
• Escalate product bugs and feature requests through Jira with clear context
• Coordinate with support on open tickets for your accounts
• Lead kickoff calls and onboarding plans with new customers
• Own a portfolio of 30 to 50 accounts and their overall health
• Report monthly on churn risk and saves

Required qualifications

• 2-4 years in customer success, account management or implementation at a SaaS company
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Bachelor's degree or equivalent experience
• Calm under pressure when a customer is angry

Why work with us

The base pay range for this position is $45.00 - $54.00 per hour. Actual pay depends on experience, skills and location.

• Annual rate review
• Company laptop
• Long-term engagement
• Paid in USD

We review applications on a rolling basis.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Reading Digital.