Customer Success Manager, Remote

About us

Our website and apps help renters search listings, schedule tours and submit applications. Local news, classifieds and event listings for Andhra Pradesh make up the core of the site.

What this job is

Malabar Digital is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. This role is fully remote within India. Normal working hours, Monday to Friday.

Day to day

• Coordinate with support on open tickets for your accounts.
• Run quarterly business reviews with customer stakeholders.
• Lead kickoff calls and onboarding plans with new customers.
• Drive renewals alongside the commercial team, starting 120 days out.
• Flag expansion opportunities to the account executive or account manager.

About you

• 3+ years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Working knowledge of Salesforce.
• Able to learn a technical product and explain it in plain terms.

Nice to have

• Certified Customer Success Manager (CCSM) or similar.
• Zendesk or Intercom experience.

What you get

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.
• Internet reimbursement.
• Flexible hours.
• ESOPs.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar Digital Pvt Ltd.