Customer Success Manager (Remote)

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts.

You will be the customer's main contact after the sale and their voice inside Kestrelscale. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday.

Your responsibilities:

• Coordinate with support on open tickets for your accounts.
• Monitor usage and health scores in Gainsight and act on red flags.
• Run quarterly business reviews with customer stakeholders.
• Build success plans with measurable goals for each account.
• Create help center articles when the same question keeps coming up.

What you'll need:

• 3-5 years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Comfortable presenting to directors and VPs.
• Organized across many accounts at once.
• Calm under pressure when a customer is angry.
• Travel up to 15%.

Why work with us:

The base pay range for this position is $111,000 - $142,000 annually. Actual pay depends on experience, skills and location.

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid time off.
• Referral program.

Kestrelscale provides equal employment opportunities to all employees and applicants.

Most hires start within two to three weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kestrelscale LLC.