Customer Success Manager, Remote

A bit about us

Part of a larger health system, El Paso Community Hospital shares specialists and transfer agreements with sister hospitals. Outpatient services include physical therapy, infusion, wound care and sleep studies. We started in 2005 and have grown to about 120 people. New grads get a 12-week orientation with a dedicated preceptor.

The Customer Success Manager, Remote owns post-sale relationships for a book of software customers, from onboarding through renewal.

Key responsibilities

• Run quarterly business reviews with customer stakeholders
• Report monthly on churn risk and saves
• Build success plans with measurable goals for each account
• Escalate product bugs and feature requests through Jira with clear context

Skills and experience

• 3+ years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets

Pay and benefits

Compensation: €2,900-€3,700 per month

• Co-working space stipend
• Paid parental leave
• Monthly internet allowance
• Two weeks of paid leave at year end
• Flexible hours

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at El Paso Community Hospital.