Customer Success Manager

Headquartered in Dhaka since 2010, the company now sells in 40 countries and supports customers in 11 languages.

Job summary:

You will be the customer's main contact after the sale and their voice inside Rabbani Technologies. You can work from home anywhere in Bangladesh. We have no office requirement. Most communication happens in Slack, with short video calls when needed.

Job duties:

• Escalate product bugs and feature requests through Jira with clear context
• Run quarterly business reviews with customer stakeholders
• Lead kickoff calls and onboarding plans with new customers
• Build success plans with measurable goals for each account
• Monitor usage and health scores in Gainsight and act on red flags

Minimum qualifications:

• 3-5 years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Bachelor's degree or equivalent experience
• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets
• Travel up to 15%

Preferred:

• Zendesk or Intercom experience
• SQL or Looker for pulling your own account data
• Experience with usage-based pricing

What we offer:

• Medical insurance
• Provident fund
• Paid leave
• Life insurance
• Two bonuses a year
• Fuel allowance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rabbani Technologies.