Customer Success Manager

Headquartered in Dhaka since 2010, the company now sells in 40 countries and supports customers in 11 languages.

Role overview:

Rabbani Technologies is hiring a CSM for the Strategic Accounts segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You will be the customer's main contact after the sale and their voice inside Rabbani Technologies. Remote position. Most of the team is in Dhaka, but nobody is required to come in.

What you'll do:

• Monitor usage and health scores in Gainsight and act on red flags.
• Lead kickoff calls and onboarding plans with new customers.
• Run quarterly business reviews with customer stakeholders.
• Coordinate with support on open tickets for your accounts.
• Report monthly on churn risk and saves.

Minimum qualifications:

• Comfortable presenting to directors and VPs.
• Travel up to 15%.
• Working knowledge of Salesforce.
• Experience managing renewals or retention targets.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Able to learn a technical product and explain it in plain terms.
• Calm under pressure when a customer is angry.

Nice to have:

• SQL or Looker for pulling your own account data.
• Zendesk or Intercom experience.

Rate: BDT 58,000 - BDT 69,000 per month

Pay and benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Life insurance.
• Fuel allowance.

Let us know your current notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rabbani Technologies.