Customer Success Manager

Consultants are staffed across industries early on, then specialize after a few years. Our practices cover strategy, operations, technology implementation, risk and human capital.

Position summary

This role opened up after a team member moved internally. Success in this role is measured on gross retention, product adoption and account health scores. You can work from home anywhere in the US. We have no office requirement. Weekday working hours, with room to shift your day when needed. Good written English matters here, since most updates are written.

Day to day

• Own a portfolio of 30 to 50 accounts and their overall health
• Build success plans with measurable goals for each account
• Create help center articles when the same question keeps coming up
• Run quarterly business reviews with customer stakeholders
• Coordinate with support on open tickets for your accounts
• Lead kickoff calls and onboarding plans with new customers
• Recruit happy customers for references and case studies

Required qualifications

• 3-5 years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Experience managing renewals or retention targets
• Organized across many accounts at once

Preferred

• Experience with usage-based pricing
• SQL or Looker for pulling your own account data

What we offer

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid parental leave
• Annual bonus

Start dates are flexible, usually within a few weeks of an offer.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quayside Partners.