Customer Success Manager

We operate security operations centres on three continents, so alerts are triaged by analysts on day shift wherever they arrive. Over 1,600 employees work across sales, engineering, consulting and the SOC. Nobody gets in trouble for clicking a test phish. You report it and move on.

The role:

Our team is growing and we are hiring a Customer Success Manager. Success in this role is measured on gross retention, product adoption and account health scores. Fully remote. You can work from anywhere in Bangladesh. Normal working hours, Monday to Friday.

Day to day:

• Escalate product bugs and feature requests through Jira with clear context
• Document every customer touch in Salesforce
• Own a portfolio of 30 to 50 accounts and their overall health
• Recruit happy customers for references and case studies
• Flag expansion opportunities to the account executive or account manager

About you:

• Experience managing renewals or retention targets
• Organised across many accounts at once
• Able to learn a technical product and explain it in plain terms
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

What you get:

Salary: BDT 58,000 to BDT 74,000 a month

• Medical insurance
• Provident fund
• Paid leave

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purba Cyber Ltd..