Customer Success Manager

Company overview

We operate security operations centres on three continents, so alerts are triaged by analysts on day shift wherever they arrive. Over 1,600 employees work across sales, engineering, consulting and the SOC. Nobody gets in trouble for clicking a test phish. You report it and move on.

Purba Cyber is looking for a Customer Success Manager to join a small, steady team. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, open to candidates across Bangladesh. Standard office hours, Monday to Friday, with flexibility around them.

What you'll be doing

• Coordinate with support on open tickets for your accounts
• Monitor usage and health scores in Gainsight and act on red flags
• Drive renewals alongside the commercial team, starting 120 days out
• Run quarterly business reviews with customer stakeholders

What you'll need

• 3+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Working knowledge of Salesforce

Why work with us

Rate: BDT 57,000 to BDT 71,000 pcm

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Fuel allowance
• Life insurance

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purba Cyber Ltd..