Customer Success Manager

Commercial lines, personal lines and specialty programs are run as separate business units.

The position:

You will be the customer's main contact after the sale and their voice inside Prescott Insurance. You can work from home anywhere in India. We have no office requirement. Hours are flexible, with one short team call each morning. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Lead kickoff calls and onboarding plans with new customers
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out
• Document every customer touch in Salesforce
• Flag expansion opportunities to the account executive or account manager
• Own a portfolio of 30 to 50 accounts and their overall health

Minimum qualifications:

• 2+ years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Travel up to 15%
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Preferred:

• SQL or Looker for pulling your own account data
• Experience with usage-based pricing
• Background in healthcare, logistics or financial services customers

Why work with us:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Group term life insurance
• Flexible hours
• Meal coupons
• Internet reimbursement

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prescott Insurance Ltd.