Customer Success Manager

The company

Since 1995, the company has sold practice management software to dental and veterinary clinics in Spain. Releases go out Tuesday mornings, never on Fridays.

Poniente Data is hiring a Customer Success Manager to work remotely from Spain. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. This role is fully remote within Spain.

What you'll be doing

• Recruit happy customers for references and case studies
• Document every customer touch in Salesforce
• Run quarterly business reviews with customer stakeholders
• Lead kickoff calls and onboarding plans with new customers
• Coordinate with support on open tickets for your accounts

Who you are

• 2+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Able to learn a technical product and explain it in plain terms
• Travel up to 15%

Why work with us

€27,000 - €32,000/year

• Private health insurance
• Flexible remuneration plan
• Remote work allowance
• Training budget
• Meal vouchers

This posting may close early if we receive enough applications.

Candidates must be eligible to work in Spain.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poniente Data S.L..