Customer Success Manager

Supply chain consultants help clients redesign their distribution networks. Most loads are brokered through a network of about 20,000 carriers.

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Success in this role is measured on gross retention, product adoption and account health scores. Fully remote, but we prefer candidates within a few hours of Mountain time.

What you'll do

• Escalate product bugs and feature requests through Jira with clear context
• Lead kickoff calls and onboarding plans with new customers
• Drive renewals alongside the commercial team, starting 120 days out
• Own a portfolio of 30 to 50 accounts and their overall health
• Report monthly on churn risk and saves
• Monitor usage and health scores in Gainsight and act on red flags

Required qualifications

• 2-4 years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Calm under pressure when a customer is angry

Perks and benefits

The base pay range for this position is $84,000 - $107,000 annually. Actual pay depends on experience, skills and location.

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start
• Cell phone reimbursement
• Gym membership reimbursement
• Paid time off

PM Transport is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PM Transport.