Customer Success Manager

Opalkeep employs 25,800 people across engineering hubs in Sofia and three other locations, building ERP software for mid-market manufacturers.

About the role:

Opalkeep is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You will be the customer's main contact after the sale and their voice inside Opalkeep. Our team is spread across 6 countries. Headquarters is in Sofia. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

In this role you will:

• Run quarterly business reviews with customer stakeholders.
• Coordinate with support on open tickets for your accounts.
• Flag expansion opportunities to the account executive or account manager.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Build success plans with measurable goals for each account.
• Monitor usage and health scores in Gainsight and act on red flags.

What you'll need:

• 2-4 years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Organized across many accounts at once.
• Bachelor's degree or equivalent experience.
• Working knowledge of Salesforce.

What we offer:

The base pay range for this position is $85,000 - $99,000 a year. Actual pay depends on experience, skills and location.

• Paid sick days.
• Health insurance through our employer-of-record partner.
• Public holidays observed per your country.
• Company laptop.
• Wellness allowance.
• Monthly internet allowance.
• Two weeks of paid leave at year end.

Opalkeep provides equal employment opportunities to all employees and applicants.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Opalkeep EOOD.