Customer Success Manager

Who we are

We started in 2019 building safety training for a single manufacturer. Most of our work comes from repeat clients.

About the role

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Fully remote. You can work from anywhere in Pakistan. Flexible hours with a daily team call in the morning. A quiet workspace and good internet are required.

What you'll work on

• Monitor usage and health scores in Gainsight and act on red flags.
• Flag expansion opportunities to the account executive or account manager.
• Lead kickoff calls and onboarding plans with new customers.
• Escalate product bugs and feature requests through Jira with clear context.
• Coordinate with support on open tickets for your accounts.

About you

• 3-5 years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Organised across many accounts at once.
• Working knowledge of Salesforce.
• Calm under pressure when a customer is angry.

Bonus points

• Background in healthcare, logistics or financial services customers.

Perks and benefits

Compensation: PKR 115,000 - PKR 135,000 pcm

• Provident fund.
• Two bonuses a year.
• Medical insurance.
• Fuel allowance.
• Paid leave.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nesbitt Learning.