Customer Success Manager

Position summary

You will be the customer's main contact after the sale and their voice inside Nesbitt Apps. You can work from home anywhere in Mexico. We have no office requirement. Standard office hours, Monday to Friday, with flexibility around them. We ship you a laptop and accessories before your first day.

What you'll do

• Create help centre articles when the same question keeps coming up.
• Flag expansion opportunities to the account executive or account manager.
• Recruit happy customers for references and case studies.
• Drive renewals alongside the commercial team, starting 120 days out.

You'll need

• 3+ years in customer success, account management or implementation at a SaaS company.
• Travel up to 15%.
• Comfortable presenting to directors and VPs.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Compensation and benefits

Salary: MXN 30,000 to MXN 40,000 monthly

• Payment in USD.

A bit about us

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We started in 2009 and have grown to about 80 people. Releases go out Tuesday mornings, never on Fridays.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nesbitt Apps S.A. de C.V..