Customer Success Manager

ABOUT NEGOMBO LABS:

Two developers, a designer and a support lead make up most of the company, so everyone touches the product. Profitable, no outside investors, and no plans to take any. We grow when customers pay us. We keep recurring meetings to Tuesdays and Thursdays where we can.

THE ROLE:

Negombo Labs is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote position. Most of the team is in Negombo, but nobody is required to come in. We keep meetings to a minimum and work mostly async. Reliable internet and a power backup are a must.

WHAT YOU'LL WORK ON:

• Lead kickoff calls and onboarding plans with new customers
• Monitor usage and health scores in Gainsight and act on red flags
• Coordinate with support on open tickets for your accounts
• Run quarterly business reviews with customer stakeholders
• Own a portfolio of 30 to 50 accounts and their overall health

WHAT YOU BRING:

• 2-4 years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Travel up to 15%
• Able to learn a technical product and explain it in plain terms

WHY WORK WITH US:

Salary range: LKR 160,000 - LKR 185,000 a month

• Medical insurance for you and your family
• Company laptop
• Internet allowance
• Flexible hours
• Paid leave
• EPF and ETF contributions

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Negombo Labs.