Customer Success Manager

The company

Most of the day-to-day work involves portfolio rebalancing, tax-loss harvesting and quarterly reviews.

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Mumbai Lending is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. This role is remote. A quiet workspace and good internet are required.

Day to day

• Run quarterly business reviews with customer stakeholders.
• Recruit happy customers for references and case studies.
• Build success plans with measurable goals for each account.
• Document every customer touch in Salesforce.
• Flag expansion opportunities to the account executive or account manager.
• Report monthly on churn risk and saves.
• Coordinate with support on open tickets for your accounts.

What you'll need

• 3+ years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Travel up to 15%.
• Experience managing renewals or retention targets.
• Calm under pressure when a customer is angry.
• Organised across many accounts at once.

Nice to have

• Experience with usage-based pricing.

Pay and benefits

Compensation: ₹10,50,000-₹12,50,000 pa

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.
• Gratuity.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mumbai Lending.