Customer Success Manager

About us

Small enough that you will talk to clients directly in your first week. Every report is written by the person who did the testing, not a separate writing team.

What this job is

This is a new position created as the team has grown over the last year. Mid-South Cyber is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote position. Most of the team is in Houston, but nobody is required to come in. Communication happens mostly in Slack and short video calls.

Day to day

Build success plans with measurable goals for each account. Coordinate with support on open tickets for your accounts. Flag expansion opportunities to the account executive or account manager. Recruit happy customers for references and case studies. Create help center articles when the same question keeps coming up. Escalate product bugs and feature requests through Jira with clear context. Own a portfolio of 30 to 50 accounts and their overall health.

Requirements

2-4 years in customer success, account management or implementation at a SaaS company. Bachelor's degree or equivalent experience. Able to learn a technical product and explain it in plain terms.

Bonus points

SQL or Looker for pulling your own account data. Prior implementation or onboarding role.

Compensation and benefits

Salary range: $89,000 - $98,000 annually

Health, dental and vision coverage starting on day one. 401(k) with 4% match. Paid holidays. Stock options. Cell phone reimbursement. Gym membership reimbursement.

No agencies or third-party recruiters, please.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-South Cyber.