Customer Success Manager

Marketing Castro is an independent agency with 550 employees in offices across Mexico. Creative, strategy, media and analytics staff work together in dedicated account groups.

Job summary:

You will be the customer's main contact after the sale and their voice inside Marketing Castro. Remote, open to candidates across Mexico. Flexible hours with a daily team call in the morning. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

• Lead kickoff calls and onboarding plans with new customers
• Create help centre articles when the same question keeps coming up
• Flag expansion opportunities to the account executive or account manager
• Document every customer touch in Salesforce
• Drive renewals alongside the commercial team, starting 120 days out
• Escalate product bugs and feature requests through Jira with clear context

Required qualifications:

• Working knowledge of Salesforce
• Able to learn a technical product and explain it in plain terms
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Organised across many accounts at once

What you get:

• Private health insurance
• Annual bonus
• Life insurance
• Meal vouchers

This posting may close early if we receive enough applications.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marketing Castro.