Customer Success Manager

Since 2012, the company has sold practice management software to dental and veterinary clinics in the US. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 2012, we now have 60 employees.

Position summary:

You will be the customer's main contact after the sale and their voice inside LM Technologies. We hire in Sri Lanka through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time. Strong written English is important, since much of our work is async.

Duties:

• Monitor usage and health scores in Gainsight and act on red flags
• Document every customer touch in Salesforce
• Coordinate with support on open tickets for your accounts
• Run quarterly business reviews with customer stakeholders

What we're looking for:

• 3+ years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Organised across many accounts at once
• Calm under pressure when a customer is angry
• Experience managing renewals or retention targets

What you get:

Rate: LKR 310,000 - LKR 360,000 per month

• Public holidays observed per your country
• Wellness allowance
• Annual learning budget
• Flexible hours
• 20 days paid time off
• Co-working space stipend

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LM Technologies.