Customer Success Manager

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

Job summary:

We are creating this position because the workload has grown. You will be the customer's main contact after the sale and their voice inside Larchwood Labs. The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. You can work from home anywhere in Germany. We have no office requirement. Monday to Friday, regular working hours, flexible start and finish.

What you'll be doing:

• Build success plans with measurable goals for each account
• Coordinate with support on open tickets for your accounts
• Flag expansion opportunities to the account executive or account manager
• Own a portfolio of 30 to 50 accounts and their overall health
• Drive renewals alongside the commercial team, starting 120 days out

Qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Comfortable presenting to directors and VPs
• Organised across many accounts at once
• Working knowledge of Salesforce
• Calm under pressure when a customer is angry
• Able to learn a technical product and explain it in plain terms

Salary: €53,000 - €61,000 annually

What you get:

• Company pension scheme
• Up to 3 days of home office per week
• Meal allowance
• 30 days of annual leave
• Home office equipment
• JobRad bike leasing

Candidates must be eligible to work in Germany.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larchwood Labs.