Customer Success Manager

Company overview:

We design roads, bridges, water lines and sewer systems for cities, counties and state DOTs. PE exam and license renewals are paid by the firm.

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Hybrid: two days in the office in Dallas, the rest from home.

What you'll be doing:

• Own a portfolio of 30 to 50 accounts and their overall health
• Drive renewals alongside the commercial team, starting 120 days out
• Escalate product bugs and feature requests through Jira with clear context
• Create help center articles when the same question keeps coming up
• Train new users and admins over Zoom and in person
• Lead kickoff calls and onboarding plans with new customers
• Coordinate with support on open tickets for your accounts

Requirements:

• 3+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce
• Travel up to 15%

Preferred qualifications:

• Experience with usage-based pricing
• Zendesk or Intercom experience

Compensation and benefits:

Expected salary range: $86,000 - $113,000 a year, plus bonus eligibility.

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• 11 paid holidays

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakecross Engineering Group.