Customer Success Manager

Who we are

Clients are mostly mid-sized companies in Skåne County.

The role

You will be the customer's main contact after the sale and their voice inside Löfgren Academy. Our team is spread across 17 countries. Headquarters is in Malmö. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Working hours overlap with Central European Time.

What you'll do

• Recruit happy customers for references and case studies
• Create help centre articles when the same question keeps coming up
• Report monthly on churn risk and saves
• Run quarterly business reviews with customer stakeholders
• Coordinate with support on open tickets for your accounts

Requirements

• 3+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Experience managing renewals or retention targets
• Able to learn a technical product and explain it in plain terms
• Calm under pressure when a customer is angry
• Organised across many accounts at once

Preferred qualifications

• Prior implementation or onboarding role
• Zendesk or Intercom experience

Pay and benefits

Salary: PKR 310,000 - PKR 350,000 a month

• Equity
• Stock options
• Annual team retreat
• Home office setup budget
• Annual learning budget

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Löfgren Academy.