Customer Success Manager

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

Position summary

The role is new and comes from growth in our client base. Kvarner Digital is hiring a CSM for the Mid-Market segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You will be the customer's main contact after the sale and their voice inside Kvarner Digital. You can work from home anywhere in Croatia. We have no office requirement. Normal working hours, Monday to Friday. Equipment is provided, including a laptop.

Day to day

• Flag expansion opportunities to the account executive or account manager.
• Report monthly on churn risk and saves.
• Recruit happy customers for references and case studies.
• Build success plans with measurable goals for each account.
• Document every customer touch in Salesforce.
• Drive renewals alongside the commercial team, starting 120 days out.

Minimum qualifications

• 3-5 years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Working knowledge of Salesforce.
• Organised across many accounts at once.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Preferred

• Zendesk or Intercom experience.
• Certified Customer Success Manager (CCSM) or similar.
• SQL or Looker for pulling your own account data.

What we offer

• Private medical care.
• Extra annual leave days.
• Flexible hours.
• Remote work allowance.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kvarner Digital d.o.o..