Customer Success Manager

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Berlin since 2000, the company now sells in 40 countries and supports customers in 11 languages. We keep recurring meetings to Tuesdays and Thursdays where we can.

The role

Krüger Data is hiring a CSM for the Mid-Market segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Fully remote. You can work from anywhere in Germany. Most of our work is async, and meetings are kept short. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing

Lead kickoff calls and onboarding plans with new customers. Report monthly on churn risk and saves. Create help centre articles when the same question keeps coming up. Run quarterly business reviews with customer stakeholders. Monitor usage and health scores in Gainsight and act on red flags.

Required qualifications

2-4 years in customer success, account management or implementation at a SaaS company. Experience managing renewals or retention targets. Bachelor's degree or equivalent experience. Organised across many accounts at once.

Preferred qualifications

Background in healthcare, logistics or financial services customers. Prior implementation or onboarding role. Certified Customer Success Manager (CCSM) or similar.

Salary: €48,000 - €64,000 a year

Perks and benefits

Company pension scheme. Holiday pay. Urban Sports Club membership. Meal allowance. Up to 3 days of home office per week.

Let us know your current notice period and salary expectations.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Krüger Data.