Customer Success Manager

About Kolkata Secure

Our lab is a back room full of test hardware, old routers and a rack of virtual machines. We are 48 people, all hands-on, and the founders still run engagements themselves.

What this job is

Kolkata Secure is looking for a Customer Success Manager to join a small, steady team. Success in this role is measured on gross retention, product adoption and account health scores. Remote position. Most of the team is in Kolkata, but nobody is required to come in.

In your first few months you will

• Report monthly on churn risk and saves.
• Recruit happy customers for references and case studies.
• Flag expansion opportunities to the account executive or account manager.
• Build success plans with measurable goals for each account.

What you bring

• 2+ years in customer success, account management or implementation at a SaaS company.
• Organised across many accounts at once.
• Travel up to 15%.

What we offer

Pay: ₹9,00,000 to ₹10,00,000 pa

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kolkata Secure.