Customer Success Manager

Karachi Data employs 770 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

We are adding a Customer Success Manager to our Mid-Market team. Success in this role is measured on gross retention, product adoption and account health scores. This role is fully remote within Pakistan. Hours are flexible, with one short team call each morning.

Duties:

• Recruit happy customers for references and case studies.
• Document every customer touch in Salesforce.
• Coordinate with support on open tickets for your accounts.
• Create help centre articles when the same question keeps coming up.
• Escalate product bugs and feature requests through Jira with clear context.
• Lead kickoff calls and onboarding plans with new customers.
• Report monthly on churn risk and saves.

About you:

• Comfortable presenting to directors and VPs.
• Experience managing renewals or retention targets.
• Able to learn a technical product and explain it in plain terms.

Benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Life insurance.
• Fuel allowance.

This posting may close early if we receive enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Data.