Customer Success Manager

This is a new role. The team has doubled in size over the past year. Success in this role is measured on gross retention, product adoption and account health scores. Remote, open to candidates across Pakistan. Normal working hours, Monday to Friday. Day-to-day communication is in Slack and Google Meet.

Duties

• Own a portfolio of 30 to 50 accounts and their overall health.
• Flag expansion opportunities to the account executive or account manager.
• Run quarterly business reviews with customer stakeholders.
• Document every customer touch in Salesforce.

Who you are

• 3+ years in customer success, account management or implementation at a SaaS company.
• Bachelor's degree or equivalent experience.
• Calm under pressure when a customer is angry.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Working knowledge of Salesforce.
• Travel up to 15%.

Pay and benefits

Pay: PKR 135,000 to PKR 180,000 per month

• Medical insurance.
• Provident fund.
• Paid leave.
• Fuel allowance.
• Two bonuses a year.

About the company

Karachi Data employs 770 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Tell us your notice period and what salary you are looking for.

This posting may close early if we receive enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Data.