Customer Success Manager

Production lines run 24/7 on rotating 12-hour shifts. JCS Machine is an industrial manufacturer with 220 employees and plants in eight countries. Clean shop, organized with 5S, and nobody leaves tools out.

The position

Success in this role is measured on gross retention, product adoption and account health scores. JCS Machine is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in the US. Flexible schedule. We have one team call a day, usually in the morning. We send you a laptop and the accessories you need on day one.

Day to day

• Report monthly on churn risk and saves.
• Monitor usage and health scores in Gainsight and act on red flags.
• Recruit happy customers for references and case studies.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Lead kickoff calls and onboarding plans with new customers.
• Escalate product bugs and feature requests through Jira with clear context.

Requirements

• Bachelor's degree or equivalent experience.
• Experience managing renewals or retention targets.
• Able to learn a technical product and explain it in plain terms.
• Working knowledge of Salesforce.
• Calm under pressure when a customer is angry.

Benefits

Compensation: $103,000 - $128,000 annually DOE.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Profit sharing.

No agencies or third-party recruiters, please.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JCS Machine.