Customer Success Manager

About the role:

Jakobsen Advokatfirma is hiring a Customer Success Manager to work remotely from India. Success in this role is measured on gross retention, product adoption and account health scores. Our team is spread across 8 countries. Headquarters is in Aarhus. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. Reliable internet and a power backup are a must.

Duties:

• Flag expansion opportunities to the account executive or account manager.
• Build success plans with measurable goals for each account.
• Create help centre articles when the same question keeps coming up.
• Coordinate with support on open tickets for your accounts.

Skills and experience:

• 2+ years in customer success, account management or implementation at a SaaS company.
• Bachelor's degree or equivalent experience.
• Working knowledge of Salesforce.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Pay and benefits:

Salary: ₹23,00,000-₹28,50,000 pa

• Wellness allowance.
• Performance bonus.
• Company laptop.
• Paid parental leave.
• Co-working space stipend.
• Monthly internet allowance.
• Two weeks of paid leave at year end.

About us:

Most cases settle, but our trial team takes a dozen or more to verdict each year. Criminal defence and DUI cases make up about a third of the caseload.

Include your expected salary and earliest start date with your application.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jakobsen Advokatfirma.