Customer Success Manager

ABOUT US

Our managed service programs handle contingent labour for large employers across multiple sites. Clients include Fortune 500 manufacturers, health systems and logistics companies.

THE POSITION

Jacksonville Personnel is hiring a CSM for the SMB segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. The company is based in Jacksonville, the US. The team is spread across multiple countries. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. A stable internet connection and a backup power option are required.

RESPONSIBILITIES

Escalate product bugs and feature requests through Jira with clear context. Report monthly on churn risk and saves. Lead kickoff calls and onboarding plans with new customers. Coordinate with support on open tickets for your accounts. Flag expansion opportunities to the account executive or account manager.

ABOUT YOU

2-4 years in customer success, account management or implementation at a SaaS company. Experience managing renewals or retention targets. Familiar with Gainsight, ChurnZero, Totango or a similar CS platform. Comfortable presenting to directors and VPs.

NICE TO HAVE

Certified Customer Success Manager (CCSM) or similar. SQL or Looker for pulling your own account data. Experience with usage-based pricing.

COMPENSATION AND BENEFITS

PKR 200,000 - PKR 270,000 a month

Health insurance through our employer-of-record partner. Co-working space stipend. 24 days paid time off. Performance bonus. Annual team retreat. Flexible hours. Company laptop.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville Personnel.