Customer Success Manager

WHO WE ARE:

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software.

ABOUT THE ROLE:

Inland Empire Digital is hiring a CSM for the SMB segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You can work from home anywhere in the US. We have no office requirement. Normal working hours, Monday to Friday.

WHAT YOU'LL DO:

• Document every customer touch in Salesforce.
• Build success plans with measurable goals for each account.
• Flag expansion opportunities to the account executive or account manager.
• Coordinate with support on open tickets for your accounts.
• Report monthly on churn risk and saves.
• Escalate product bugs and feature requests through Jira with clear context.

ABOUT YOU:

• Organized across many accounts at once.
• Calm under pressure when a customer is angry.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

PAY AND BENEFITS:

The salary range for this role is $91,000 - $109,000 a year. This range reflects base salary only.

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Gym membership reimbursement.
• Flexible schedule.
• 401(k) with 4% match.
• Dental insurance.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Inland Empire Digital.