Customer Success Manager

A bit about us:

Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Headquartered in Chicago since 1990, the company now sells in 40 countries and supports customers in 11 languages. Releases go out Tuesday mornings, never on Fridays.

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal.

What you'll do:

• Drive renewals alongside the commercial team, starting 120 days out
• Coordinate with support on open tickets for your accounts
• Lead kickoff calls and onboarding plans with new customers
• Escalate product bugs and feature requests through Jira with clear context
• Build success plans with measurable goals for each account
• Recruit happy customers for references and case studies
• Monitor usage and health scores in Gainsight and act on red flags
• Create help center articles when the same question keeps coming up

Minimum qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce
• Able to learn a technical product and explain it in plain terms

Compensation and benefits:

Starting pay: $89,000 - $107,000 per year, depending on experience and certifications.

• Health insurance
• 401(k) with company match
• Paid parental leave
• Employee discount
• Vision insurance
• Free parking
• Paid holidays

Holcomb is an Equal Opportunity Employer, including disability and protected veteran status.

This position requires a background check.

If this sounds like a fit, apply with a resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Holcomb, LLC.