Customer Success Manager

About Himalaya Apps:

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Headquartered in Mumbai since 2008, the company now sells in 40 countries and supports customers in 11 languages.

The role:

You will be the customer's main contact after the sale and their voice inside Himalaya Apps. Remote position. Most of the team is in Mumbai, but nobody is required to come in. Normal working hours, Monday to Friday. You get a company laptop and a headset before you start.

Your responsibilities:

• Monitor usage and health scores in Gainsight and act on red flags.
• Create help centre articles when the same question keeps coming up.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Document every customer touch in Salesforce.
• Lead kickoff calls and onboarding plans with new customers.
• Drive renewals alongside the commercial team, starting 120 days out.

Qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company.
• Comfortable presenting to directors and VPs.
• Experience managing renewals or retention targets.
• Bachelor's degree or equivalent experience.
• Calm under pressure when a customer is angry.

Compensation and benefits:

₹10,00,000 to ₹12,50,000 pa

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Meal coupons.
• Flexible hours.
• Learning budget.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Himalaya Apps.