Customer Success Manager

Hawkcross Labs is looking for a Customer Success Manager to join a small, steady team. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Contract role, full-time hours, paid in USD at the end of each month. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. A stable internet connection and a backup power option are required.

Main duties:

• Escalate product bugs and feature requests through Jira with clear context
• Lead kickoff calls and onboarding plans with new customers
• Flag expansion opportunities to the account executive or account manager
• Create help centre articles when the same question keeps coming up

Who you are:

• 2+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Working knowledge of Salesforce
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Bachelor's degree or equivalent experience

Perks and benefits:

• Paid in USD
• Paid time off

About the company:

Small accounting firms in Idaho use our engagement letter and e-signature tool, and most heard about us from a colleague. We are a small, self-funded team building a booking app for independent salons and tattoo studios. We started in 2012 and have grown to about 36 people.

Shortlisted candidates will hear from us within two weeks.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hawkcross Labs, LLC.