Customer Success Manager

Our stores sell more than 100,000 new and used vehicles a year. Parts warehouses supply wholesale customers and independent repair shops across Australia. We started in 1961 and have grown to about 44,800 people. Most managers started on the sales floor or in the shop.

Job summary:

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. This is a fully remote position open to candidates anywhere in the US.

Your responsibilities:

• Recruit happy customers for references and case studies
• Report monthly on churn risk and saves
• Build success plans with measurable goals for each account
• Run quarterly business reviews with customer stakeholders
• Flag expansion opportunities to the account executive or account manager
• Coordinate with support on open tickets for your accounts

Qualifications:

• 3-5 years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Bachelor's degree or equivalent experience
• Organized across many accounts at once

Preferred:

• Certified Customer Success Manager (CCSM) or similar
• SQL or Looker for pulling your own account data

Salary range: $105,000 - $138,000 per year

Pay and benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start
• Tuition reimbursement
• Health insurance

Grovebank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grovebank.