Customer Success Manager

Quality, regulatory and pharmacovigilance groups work across every site. Granitekeep Therapeutics is a global biopharmaceutical company with medicines approved in more than 60 countries.

Role overview:

This is a newly created position. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. This role is remote. You need a reliable internet connection and somewhere quiet to work.

Day to day:

• Coordinate with support on open tickets for your accounts
• Run quarterly business reviews with customer stakeholders
• Build success plans with measurable goals for each account
• Report monthly on churn risk and saves
• Drive renewals alongside the commercial team, starting 120 days out
• Document every customer touch in Salesforce
• Flag expansion opportunities to the account executive or account manager
• Lead kickoff calls and onboarding plans with new customers

Qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Organized across many accounts at once
• Travel up to 15%
• Experience managing renewals or retention targets
• Able to learn a technical product and explain it in plain terms

The base pay range for this position is $122,000 - $141,000 annually. Actual pay depends on experience, skills and location.

What we offer:

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Paid sick leave
• $1,000 home office setup budget
• 12 weeks of paid parental leave

Granitekeep Therapeutics provides equal employment opportunities to all employees and applicants.

Send us your resume. No cover letter needed.

We are not working with agencies on this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Granitekeep Therapeutics.