Customer Success Manager

About us

Most courses are built in Articulate Storyline and Rise, with video produced in-house. Our online tutoring platform connects students with tutors for math, reading and test prep.

The role

Gimbal Learning is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote, open to candidates across the US. Flexible hours with a daily team call in the morning.

In this role you will

• Coordinate with support on open tickets for your accounts.
• Recruit happy customers for references and case studies.
• Build success plans with measurable goals for each account.
• Drive renewals alongside the commercial team, starting 120 days out.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Document every customer touch in Salesforce.

You'll need

• Experience managing renewals or retention targets.
• Able to learn a technical product and explain it in plain terms.
• Comfortable presenting to directors and VPs.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Working knowledge of Salesforce.

Preferred qualifications

• Background in healthcare, logistics or financial services customers.
• Zendesk or Intercom experience.
• Prior implementation or onboarding role.

What you get

Compensation: $46.00 - $51.00 per hour

• Referral program.
• $1,000 home office setup budget.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

No agencies or third-party recruiters, please.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gimbal Learning.