Customer Success Manager

About the company:

Most courses are built in Articulate Storyline and Rise, with video produced in-house. Our online tutoring platform connects students with tutors for math, reading and test prep.

Gimbal Learning is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote, open to candidates across the US. Flexible hours with a daily team call in the morning.

Day to day:

• Monitor usage and health scores in Gainsight and act on red flags
• Coordinate with support on open tickets for your accounts
• Escalate product bugs and feature requests through Jira with clear context
• Own a portfolio of 30 to 50 accounts and their overall health
• Build success plans with measurable goals for each account
• Recruit happy customers for references and case studies
• Create help center articles when the same question keeps coming up

Skills and experience:

• 3+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Experience managing renewals or retention targets
• Organized across many accounts at once

Pay and benefits:

Starting pay: $97,000-$112,000 per year, depending on experience and certifications.

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gimbal Learning.