Customer Success Manager

ABOUT US:

We are a small, self-funded team building a booking app for independent salons and tattoo studios. Founded in 2019, we now have 45 employees.

Flores Data is hiring a Customer Success Manager to work remotely from the US. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Success in this role is measured on gross retention, product adoption and account health scores. You can work from home anywhere in the US. We have no office requirement.

DUTIES:

Document every customer touch in Salesforce. Build success plans with measurable goals for each account. Monitor usage and health scores in Gainsight and act on red flags. Report monthly on churn risk and saves. Flag expansion opportunities to the account executive or account manager. Run quarterly business reviews with customer stakeholders.

REQUIRED QUALIFICATIONS:

3+ years in customer success, account management or implementation at a SaaS company. Calm under pressure when a customer is angry. Working knowledge of Salesforce. Bachelor's degree or equivalent experience. Experience managing renewals or retention targets.

WHAT YOU GET:

Salary: $87,000 - $105,000 a year

Flexible schedule. Referral program. Employee discount.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flores Data.