Customer Success Manager

First Mehran Bank is hiring a Customer Success Manager to work remotely from Pakistan. Success in this role is measured on gross retention, product adoption and account health scores. Remote, open to candidates across Pakistan. We do not have many meetings. Most updates happen in writing.

What you'll be doing

• Drive renewals alongside the commercial team, starting 120 days out.
• Lead kickoff calls and onboarding plans with new customers.
• Monitor usage and health scores in Gainsight and act on red flags.
• Coordinate with support on open tickets for your accounts.
• Flag expansion opportunities to the account executive or account manager.
• Run quarterly business reviews with customer stakeholders.
• Escalate product bugs and feature requests through Jira with clear context.

What we're looking for

• 3+ years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Organised across many accounts at once.

Perks and benefits

Salary range: PKR 130,000 - PKR 155,000 per month

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Fuel allowance.

About us

Wealth management, mortgage and treasury services each operate as separate lines of business.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Mehran Bank.