Customer Success Manager

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Founded in 1993, we now have 3,900 employees.

Position summary

de Jong Digital is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You can work from home anywhere in the Netherlands. We have no office requirement. Normal working hours, Monday to Friday. Equipment is provided, including a laptop.

Key responsibilities

• Drive renewals alongside the commercial team, starting 120 days out
• Document every customer touch in Salesforce
• Escalate product bugs and feature requests through Jira with clear context
• Recruit happy customers for references and case studies
• Run quarterly business reviews with customer stakeholders

Minimum qualifications

• 3+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Experience managing renewals or retention targets
• Organised across many accounts at once
• Able to learn a technical product and explain it in plain terms
• Calm under pressure when a customer is angry
• Comfortable presenting to directors and VPs

Nice to have

• Background in healthcare, logistics or financial services customers
• Certified Customer Success Manager (CCSM) or similar
• Prior implementation or onboarding role
• Zendesk or Intercom experience

Compensation and benefits

• Pension scheme
• 25 annual leave days
• Travel allowance
• 30% ruling for eligible candidates
• 13th month salary

Please submit your CV in English.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at de Jong Digital.