Customer Success Manager

More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Laptops are MacBook Pros, and you pick your own editor.

The role:

Croft Software is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You will be the customer's main contact after the sale and their voice inside Croft Software. Remote within Canada. The team meets in Hamilton once a quarter, travel covered. Flexible schedule. We have one team call a day, usually in the morning.

Key responsibilities:

• Lead kickoff calls and onboarding plans with new customers
• Build success plans with measurable goals for each account
• Coordinate with support on open tickets for your accounts
• Run quarterly business reviews with customer stakeholders

Requirements:

• 3+ years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Bachelor's degree or equivalent experience

Benefits:

Compensation: $70,000 - $96,000 per year

• Extended health and dental benefits
• RRSP matching
• Three weeks paid vacation to start

Only candidates selected for an interview will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Croft Software Inc..