Customer Success Manager

About Crescent Cyber

Our managed detection and response service is built on CrowdStrike, SentinelOne and Microsoft Defender. Nobody gets in trouble for clicking a test phish. You report it and move on.

About the role

You will be the customer's main contact after the sale and their voice inside Crescent Cyber. Remote position. Most of the team is in Islamabad, but nobody is required to come in. Most of our work is async, and meetings are kept short.

What you'll work on

• Run quarterly business reviews with customer stakeholders
• Drive renewals alongside the commercial team, starting 120 days out
• Escalate product bugs and feature requests through Jira with clear context
• Document every customer touch in Salesforce

What you bring

• 3+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Working knowledge of Salesforce
• Comfortable presenting to directors and VPs
• Able to learn a technical product and explain it in plain terms
• Organised across many accounts at once

Why work with us

Salary range: PKR 125,000 to PKR 170,000 a month

• Medical insurance
• Provident fund
• Paid leave
• Fuel allowance
• Two bonuses a year

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Crescent Cyber.