Customer Success Manager

We sell furniture, mattresses and appliances, with delivery and installation. The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote within India. The team meets in Mumbai once a quarter, travel covered. We keep meetings to a minimum and work mostly async. Equipment is provided, including a laptop.

• Lead kickoff calls and onboarding plans with new customers
• Build success plans with measurable goals for each account
• Own a portfolio of 30 to 50 accounts and their overall health
• Flag expansion opportunities to the account executive or account manager
• Report monthly on churn risk and saves

Required qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Comfortable presenting to directors and VPs
• Organised across many accounts at once

We offer health insurance for you and your family, provident fund, paid leave and flexible hours.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chauhan & Sons Furniture Pvt Ltd.