Customer Success Manager

Our tanker fleet hauls fuel, chemicals and food-grade liquids. Our Sugar Land team is growing and we are hiring a Customer Success Manager. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, with occasional travel to Sugar Land (a few times a year).

• Run quarterly business reviews with customer stakeholders
• Escalate product bugs and feature requests through Jira with clear context
• Own a portfolio of 30 to 50 accounts and their overall health
• Create help center articles when the same question keeps coming up

Who you are

• 3-5 years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Able to learn a technical product and explain it in plain terms
• Organized across many accounts at once

We offer health insurance, 401(k) with company match, 11 paid holidays, employee assistance program, home office stipend and referral program.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carter & Sons Transport LLC.