Customer Success Manager

Who we are

Most engagements start with a vulnerability scan and a tabletop exercise with the client's leadership. The product is a vulnerability management platform that scans networks and ranks fixes by real-world risk. Nobody gets in trouble for clicking a test phish. You report it and move on.

What this job is

We are backfilling a position after an internal move. The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote within the US. The team meets in Plano once a quarter, travel covered. Hours are flexible, with one short team call each morning. We ship you a laptop and accessories before your first day.

What you'll do

• Run quarterly business reviews with customer stakeholders
• Report monthly on churn risk and saves
• Monitor usage and health scores in Gainsight and act on red flags
• Create help center articles when the same question keeps coming up
• Own a portfolio of 30 to 50 accounts and their overall health

What you bring

• 3-5 years in customer success, account management or implementation at a SaaS company
• Organized across many accounts at once
• Bachelor's degree or equivalent experience
• Able to learn a technical product and explain it in plain terms
• Travel up to 15%
• Working knowledge of Salesforce

Preferred

• Experience with usage-based pricing
• SQL or Looker for pulling your own account data
• Zendesk or Intercom experience

Perks and benefits

Salary: $91,000 - $112,000/year

• Health insurance
• 401(k) with company match
• Paid time off
• Flexible schedule
• Vision insurance

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bulwark Cybersecurity.