Customer Success Manager

Since 2010, the company has expanded from listings into payments, shipping and seller financing. Bluffcraft HQ operates consumer websites and apps used by tens of millions of people each month.

The position

You will be the customer's main contact after the sale and their voice inside Bluffcraft HQ. The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote within India. The team meets in Bengaluru once a quarter, travel covered. Flexible schedule. We have one team call a day, usually in the morning.

Day to day

• Lead kickoff calls and onboarding plans with new customers
• Drive renewals alongside the commercial team, starting 120 days out
• Recruit happy customers for references and case studies
• Escalate product bugs and feature requests through Jira with clear context
• Build success plans with measurable goals for each account

Qualifications

• 3-5 years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Experience managing renewals or retention targets
• Able to learn a technical product and explain it in plain terms
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Travel up to 15%
• Organised across many accounts at once

Compensation and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Learning budget
• Gratuity
• Flexible hours

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bluffcraft HQ Pvt Ltd.