Customer Success Manager

BG Technologies employs 460 people across engineering hubs in New Delhi and three other locations, building ERP software for mid-market manufacturers. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

The previous person in this role moved to another team. You will be the customer's main contact after the sale and their voice inside BG Technologies. Remote within India. The team meets in New Delhi once a quarter, travel covered. Most of our work is async, and meetings are kept short. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities:

• Escalate product bugs and feature requests through Jira with clear context
• Own a portfolio of 30 to 50 accounts and their overall health
• Monitor usage and health scores in Gainsight and act on red flags
• Build success plans with measurable goals for each account

About you:

• 3+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Able to learn a technical product and explain it in plain terms
• Bachelor's degree or equivalent experience

Pluses:

• Experience with usage-based pricing
• Certified Customer Success Manager (CCSM) or similar
• Prior implementation or onboarding role

What you get:

₹9,00,000-₹12,00,000 pa

• Health insurance for you and your family
• Provident fund
• Paid leave
• Flexible hours
• Gratuity
• Learning budget

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BG Technologies.