Customer Success Manager

BE Learn serves more than 10 million learners across schools, universities and businesses. Production studios in Phoenix and abroad record and edit thousands of hours of video a year.

Position summary

You will be the customer's main contact after the sale and their voice inside BE Learn. Remote position. Most of the team is in Phoenix, but nobody is required to come in. Flexible schedule. We have one team call a day, usually in the morning.

In this role you will

• Own a portfolio of 30 to 50 accounts and their overall health.
• Flag expansion opportunities to the account executive or account manager.
• Document every customer touch in Salesforce.
• Coordinate with support on open tickets for your accounts.
• Build success plans with measurable goals for each account.

Required qualifications

• 3+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Experience managing renewals or retention targets.
• Able to learn a technical product and explain it in plain terms.
• Comfortable presenting to directors and VPs.

Starting pay: $91,000 to $123,000 a year, depending on experience and certifications.

What we offer

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Employee discount.
• Home office stipend.
• Flexible spending account.

BE Learn is an Equal Opportunity Employer, including disability and protected veteran status.

Please include a short note on why this role interests you.

Applications are reviewed as they come in.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BE Learn.